Customer Success, FinOps
About the Role
We’re hiring a Customer Success Manager to join our growing team in New York. You’ll be the primary point of contact for customers—helping them get onboarded, understand their cost data, and see continuous value through automation and insights.
You’ll work closely with our Engineering and GTM teams to translate technical savings into business impact, ensuring our customers not only save money but scale smarter.
What You’ll Do
- Own customer relationships post-sale: onboarding, adoption, and ongoing engagement.
- Collaborate with our team to analyze spend, surface savings opportunities, and communicate results clearly.
- Build and maintain dashboards and reports that highlight customer impact and ROI.
- Partner with Eng. to share feedback, shape features, and improve the user experience.
- Develop repeatable playbooks for account management and renewal processes as we scale.
- Become a trusted advisor to engineering and finance leaders managing cloud spend.
What We’re Looking For
- 3–5 years experience in Customer Success, FinOps, Technical Account Management, or Cloud Operations.
- Required: hands-on FinOps experience (cost allocation, tagging, RI/SP/commitments, rightsizing, cloud billing, workload cost analysis).
- Strong understanding of AWS or GCP cost models, pricing, and savings mechanisms.
- Data-driven mindset: comfortable diving into metrics, dashboards, SQL, or financial modeling.
- Excellent communicator who can translate technical cloud data into clear business outcomes.
- Based in New York City (hybrid), able to work in our Dumbo, Brooklyn office.
- Startup experience: thrives in fast-moving, ambiguous, build-from-scratch environments.
Nice to Have
- Experience supporting customers in cloud, DevOps, FinOps, or infra-heavy environments.
- Familiarity with tools like Looker, Tableau, Metabase, BigQuery, or Snowflake.
- Prior experience creating customer-facing decks, QBRs, or cost reviews.
- Background in technical cost optimization, cloud finance, or operations.
- Strong storytelling skills—turning dashboards and data into crisp narratives for customers.
- Interest in cloud economics and helping teams scale efficiently.
Work Setup
Hybrid role based in New York City, with an office in Dumbo, Brooklyn.
Benefits
- Unlimited PTO
- 16-week fully paid parental leave (20 weeks at 50% for mothers)
- Company-wide breaks: last week of August & Dec 23–Jan 3
- Healthcare: Anthem BlueCross Gold PPO, 75% employer-covered
- 30-day sabbatical every 4 years
- Ramp card for approved expenses
Compensation
- Up to $160K, base salary depending on experience
- Equity included
The public cloud is rapidly evolving, with businesses investing over $200B annually in cloud technology. As AI accelerates demand for scalable infrastructure, cloud costs are soaring—and most teams still rely on spreadsheets to manage them.
At North, we’re building the next-generation cloud spend management platform. We give companies real-time visibility, control, and automation over their cloud finances—so they can grow efficiently, without wasting time or money.
Backed by top-tier investors and trusted by global customers like Brave, StayNTouch, and DataBiologics, we’re assembling a world-class team to redefine how businesses manage cloud infrastructure. If you’re looking for impact, ownership, and the chance to build from 0 to 1, North is the place to be.
